1. Information We May Collect

The information we receive depends on how you use our website and communicate with us.

Information You Give Us

When you place an order, contact us, or use certain website features, we may receive information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Order number and order details
• Products purchased
• Delivery information
• Return or refund information
• Messages or other information you send to our support team

We only ask for information that is reasonably needed for the relevant purpose.

Payment Information

When you pay for an order, payment information is processed through the payment services available through our checkout system.

Elyzore may receive transaction details needed to confirm and manage your payment and order. We do not ask you to send your full card number, security code, password, or other sensitive payment credentials to us by email or through customer support.

Payments on Elyzore are processed by PayPal (PayPal, Inc.). When you pay with PayPal or by credit or debit card, your payment details are submitted directly to PayPal and handled under PayPal’s own privacy statement. Elyzore does not receive or store your full card number. We receive limited payment information from PayPal, such as the payment status, transaction ID and the payment method type, to process and support your order.

Information Collected Through the Website

Some information may be collected automatically when you browse our website. This can include:

• IP address
• Browser type
• Device type
• Operating system
• Pages you visit
• Approximate website activity
• Referring or exit pages
• Basic technical information about your visit

This information helps us understand how the website is being used and identify technical or security problems.

2. How We Use Your Information

Elyzore may use the information we receive for purposes such as:

• Processing and completing your orders
• Preparing orders for shipment
• Arranging delivery
• Sending order and shipping updates
• Confirming payments
• Responding to questions and customer support requests
• Handling cancellations, returns, and refunds
• Maintaining customer and transaction records
• Detecting unusual, suspicious, or unauthorized activity
• Protecting our website and services
• Understanding how visitors use our website
• Improving website features and the shopping experience
• Meeting legal, accounting, or other applicable requirements

We do not use your personal information for purposes unrelated to our business needs without a proper reason or applicable permission.

3. Order and Customer Communications

When you place an order with Elyzore, we use your contact information to communicate with you about that order. For example, you may receive an email confirming your purchase or updates related to your order, payment, shipment, or delivery.

These service-related messages may be sent because they are necessary to manage your order. They are different from optional promotional emails.

4. Cookies and Similar Technologies

Elyzore may use cookies and similar technologies when you visit our website.

Cookies are small files or pieces of information that can help a website remember certain settings, support important functions, understand website activity, and improve the way pages work.

Depending on how our website is configured, cookies may be used for purposes such as:

• Keeping important website features working
• Remembering certain preferences
• Supporting shopping and checkout functions
• Understanding website traffic and visitor activity
• Measuring how visitors interact with our pages
• Helping us identify technical or security issues

Your web browser may allow you to view, block, delete, or manage cookies. If you disable certain cookies, some website features may not work as intended.

5. Analytics and Website Tools

We may use analytics and other website tools to understand how visitors use Elyzore.

• These tools may collect information such as pages viewed, device or browser information, general website activity, and other technical data.
• Analytics information helps us understand which parts of the website are being used and where technical or usability problems may occur.
• We may also use hosting, website management, security, payment, shipping, customer support, and other technical services that are needed to operate the store.

The exact tools and services connected to our website may change as our website and business systems develop.

6. Who May Receive Your Information

Elyzore does not sell or rent your personal information as part of its normal business operations.

However, running an online store requires certain information to be shared with service providers when it is necessary to complete a specific task.

Depending on the service involved, this may include:

• Payment processing providers
• Shipping and delivery companies
• Website hosting providers
• Website and technical service providers
• Analytics providers
• Security and fraud-prevention services
• Customer support services
• Professional or business service providers

For example, information such as your name, shipping address, phone number, and order details may need to be provided to a shipping carrier so your package can be delivered. Service providers may handle information according to their own privacy terms and legal obligations.

7. Shipping and Delivery Information

When you place an order, we may use your shipping information to arrange delivery of your purchase.

Your relevant order and delivery information may be shared with the shipping carrier handling your package, including USPS or FedEx, when required to complete delivery. We may also use tracking information to provide order updates and help with delivery-related questions.

For information about how orders are prepared, shipped, and tracked, please see our Shipping Policy.

8. Protecting Your Information

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. We use appropriate technical and administrative measures based on the type of information we handle and how it is used.

9. How Long We Keep Information

We do not keep personal information indefinitely. The length of time we retain information depends on why we collected it and whether we still need it.

For example, information may be kept when it is needed to:

• Complete or document an order
• Maintain business and transaction records
• Handle customer service matters
• Process returns or refunds
• Resolve disputes
• Prevent or investigate fraud
• Meet accounting, legal, or regulatory requirements

When information is no longer reasonably needed, we may delete it, remove identifying details, or otherwise dispose of it according to our business and legal requirements.

10. Promotional Messages

If Elyzore offers promotional emails and you choose to receive them, we may send messages about products, offers, updates, or other store-related information. You can unsubscribe from promotional emails by using the unsubscribe option included in the relevant message.

Unsubscribing from promotional emails does not necessarily stop important service messages related to an order, payment, delivery, return, refund, or other transaction you have made with us.

11. Your Privacy Choices

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information. Where applicable, you may contact us to:

• Ask about personal information we hold about you
• Request correction of information that is inaccurate
• Ask how your information is being used
• Request deletion of certain information
• Ask questions about our privacy practices

Some requests may be subject to legal or business limitations. We may also need enough information to verify that a request is connected to the correct customer or account before taking action.

To make a privacy-related request, please Contact Us by email or phone using the details provided below.

12. Information From Other Websites and Services

Our website may connect with services provided by other companies. For example, payment systems, shipping services, analytics tools, hosting services, or other technical tools may be connected to parts of our website. We may also provide links that take you away from the Elyzore website.

Once you leave our website, the privacy practices of the other website or service may apply. Elyzore does not control how independent third-party websites collect or use information, so we recommend reviewing their privacy policies before providing personal information.

13. Children’s Information

Elyzore operates an online fashion and accessories store for general customers. We do not knowingly ask children to provide personal information through our website.

If you believe that a child has provided personal information to Elyzore, please Contact Us so we can review the situation and take appropriate steps where necessary.

14. Information Security and Fraud Prevention

We may review certain information connected with orders, payments, website activity, or customer requests when necessary to identify suspicious or unauthorized activity. This may help us protect customers, payment transactions, our website, and our business from fraud or misuse. We do not use security measures as a guarantee that every fraudulent or unauthorized activity can be prevented. Online systems can still face security risks.

15. Changes to This Privacy Policy

Our website, services, payment systems, and business practices may change over time. If we make changes to this Privacy Policy, we will publish the revised version on this page and update the Last Updated date.

We encourage you to review this page from time to time so you can see how Elyzore handles personal information.

16. Contact Elyzore About Privacy

If you have a question about this Privacy Policy, want to ask how your information is handled, or want to make a privacy-related request, please Contact Us:

Phone: +1 (315) 202-9433
Email: support@elyzore.store

For information about payments, please see our Payment Policy.

For information about deliveries and order tracking, please see our Shipping Policy.

For information about returns, refunds, and related requests, please check our Return & Refund Policy in detail.