Terms & Conditions

Thank you for visiting Elyzore. These Terms & Conditions explain how our website can be used, how orders are placed, and the rules that apply to purchases made through our online store.

Elyzore is an online fashion and accessories store focused mainly on handbags and related accessories. When you browse our website, place an order, or purchase a product from us, you agree to follow these Terms & Conditions. If you have any questions about these terms, please Contact Us by email or phone using the contact information provided at the end of this page.

About Your Use of Our Website

You may use the Elyzore website to browse products, learn about our products, place orders, and use the other shopping features we make available. You must use the website only for lawful purposes.

You must not use the website to:

• Place an order using false or misleading information
• Attempt to access another customer’s information
• Try to gain unauthorized access to our website or systems
• Interfere with the normal operation of the website
• Introduce harmful software, code, or other security threats
• Use the website for fraudulent activity
• Copy or misuse our website content without permission
• Use our website in a way that violates applicable laws

We may restrict or suspend access to the website when reasonably necessary to protect our customers, website, systems, or business.

Information You Provide to Us

Certain information is required when you place an order. Depending on the checkout process, this may include your name, email address, phone number, billing details, shipping address, and payment-related information. You are responsible for making sure that the information you provide is correct and complete.

Before submitting an order, carefully check your name, email address, phone number, shipping address, billing information, product selection, quantity, and order total. If you notice a mistake after placing an order, contact us as soon as possible through our Contact Us page.

Product Details and Images

We try to provide useful and accurate information about every product listed on our website. Product pages may include descriptions, photographs, prices, available options, and other product information.

We make reasonable efforts to keep this information current. However, the appearance of a product may vary slightly from what you see on your screen. Screen settings, display quality, lighting, and device settings can affect how colors and other visual details appear.

How an Order Is Placed

To place an order, select the products you want and add them to your shopping cart. At checkout, provide the requested information and select an available payment method.

Before submitting your order, you will have an opportunity to review your purchase. You should check the products you selected, the quantity of each product, your shipping details, your contact details, the available payment option, shipping charges where applicable, applicable taxes or other charges, and the final amount payable.

All payment amounts shown by Elyzore are in USD. After you submit your order and the payment process is successfully completed or authorized, we will begin the applicable order process.

Order Confirmation

After a successful order is placed, Elyzore will send an order confirmation by email to the email address provided during checkout. Your confirmation may include your order number, products purchased, quantities, order total, shipping information, and other order details. Please check the confirmation email carefully.

If you do not receive an order confirmation or notice an error in your order information, please Contact Us by email or phone as soon as possible. An order confirmation confirms that we have received your order. It does not change the cancellation, shipping, return, refund, or other conditions explained in these Terms & Conditions and our related policies.

Prices and USD Currency

Product prices displayed on the Elyzore website are shown in United States Dollars (USD). The final amount payable is shown during checkout before you complete your purchase.

Depending on the order, the final total may include the product price, applicable shipping charges, taxes, or other applicable charges. Please review the final total before confirming payment. If your bank or payment provider uses a currency other than USD, it may convert the transaction into your local currency. Any exchange rate or foreign transaction fee applied by your bank or payment provider is determined by that provider.

Payment Methods and Payment Process

Elyzore accepts payment methods through WooPayments. The payment methods that may be available include:

• Credit and debit cards: Visa, Mastercard, American Express (Amex), Discover, Diners Club, UnionPay, JCB
• Digital wallets: Apple Pay, Google Pay
• Buy Now, Pay Later: Klarna, Afterpay, Affirm

The exact payment options shown during checkout may vary depending on factors such as location, currency, device, eligibility, or payment-provider requirements. A payment must be successfully completed or authorized before an order can move forward for processing. For a complete explanation of payment methods, payment authorization, failed payments, payment security, USD pricing, and refunds, please review our Payment Policy.

Payment Problems

Sometimes a payment may not go through. This can happen because of incorrect payment information, insufficient funds, a bank or card issuer declining the transaction, a payment-provider restriction, or another payment-related issue.

If your payment fails, check the information you entered and try an available payment method again. If you believe your payment was completed but you did not receive an order confirmation, please Contact Us by email or phone before making another payment whenever possible.

For detailed information about payment problems, please review our Payment Policy.

Order Cancellation Within 24 Hours

You may request cancellation of your order within 24 hours of placing the order. To request cancellation, contact Elyzore customer support as soon as possible and provide your order number. We will review the order and the time of your request. If the cancellation request is received within the 24-hour period, we will process the request according to the order status.

After the 24-hour period

Once 24 hours have passed from the time the order was placed, the order is no longer eligible for cancellation under our standard cancellation process. If you no longer want the product after this period, you may request a return if the order and product meet the requirements of our Return & Refund Policy.

Preparing Your Order

After your order has been successfully placed and payment has been confirmed or authorized, it moves into processing. Our processing time is 1 to 3 business days. Processing time means the time Elyzore needs to prepare your order before it is handed to the shipping carrier. This stage is separate from shipping transit time.

Shipping and Delivery

Once your order has been processed and handed to the carrier, it enters transit. Our transit time is 3 to 7 business days. Transit time means the estimated time the package takes to travel through the shipping carrier’s network after it has been shipped. Our estimated total delivery time is 4 to 10 business days, based on:

• Processing: 1 to 3 business days
• Transit: 3 to 7 business days

Elyzore is a United States based store and currently ships within the USA only. Orders are shipped using USPS or FedEx. Circumstances such as weather, transportation interruptions, carrier operations, incorrect delivery information, holidays, or other events may affect the actual delivery time. For the complete shipping process, please review our Shipping Policy.

Tracking Your Order

After your order has been shipped, tracking information may become available for your shipment. You can track your order through the Order Tracking link in the footer of the Elyzore website. If you have received a courier tracking ID, you can also use that tracking ID through the applicable tracking service.

Tracking information may take some time to become active after the package has been handed to the carrier. If you have a tracking number but cannot see an update, please allow some time for the carrier’s tracking system to update. If you still need assistance, Contact Us by email or phone with your order number and tracking information.

Shipping Address Responsibility

You are responsible for providing a complete and accurate shipping address when placing your order. Please check your address carefully before completing the checkout. This includes making sure that your street address, apartment or unit details where applicable, city, state, ZIP or postal code, country, and contact information are correct.

If you discover an address error after placing your order, Contact Us as soon as possible. We will check the order status and let you know what may be possible. Once an order has moved into processing or has been shipped, changing the delivery information may no longer be possible.

For additional shipping information, please review our Shipping Policy.

Returns and Refunds

If you need to return a product or request a refund, you must follow the requirements and steps explained in our Return & Refund Policy.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible with your order number and details about the issue. We may ask for photographs or other information so that we can review the problem.

Product Issues After Delivery

If there is a problem with your order after delivery, contact Elyzore as soon as possible. When contacting us, please provide:

• Your order number
• The product name
• A description of the issue
• Photographs or other information if requested

This information helps us understand the problem and determine the appropriate next step. Customers should not attempt to repair, alter, or modify a product before contacting us about a possible defect or damage.

Website Content

The Elyzore website may contain text, product descriptions, photographs, graphics, logos, designs, page layouts, and other content. This content is owned by Elyzore or is used with appropriate rights or permission. You may view and use this content for your personal shopping experience.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use Elyzore website content without appropriate permission, unless the use is allowed by applicable law.

Website Tools and Services

Elyzore uses different tools and services to operate the website and provide its functions. These may include services related to website hosting, payment processing, order processing, shipping and tracking, website analytics, security, customer support, and website functionality. Some of these functions may be provided through third-party service providers. Our Privacy Policy explains how information may be collected and used when these website tools and services operate.

Privacy and Cookies

Your privacy is important to us. When you use the Elyzore website, information may be collected and used as explained in our Privacy Policy. Our Privacy Policy also explains the use of cookies, analytics tools, hosting services, and other technologies that may support website operation, security, performance, and customer experience.

Website Availability

We work to keep the Elyzore website available and working properly. However, temporary problems may occur because of maintenance, technical issues, hosting problems, security measures, software issues, internet problems, or other circumstances outside our reasonable control.

Prohibited Website Activity

You may not use the Elyzore website for unlawful or fraudulent purposes. You must not attempt to interfere with website security, access information belonging to another customer, introduce harmful software, submit fraudulent orders, misuse payment information, or interfere with website operations. If we reasonably believe that the website is being misused, we may take appropriate steps to protect our website, customers, systems, and business.

Information From Third-Party Services

Some services used to operate Elyzore may be provided by third-party companies. For example, payment processing, shipping, analytics, hosting, and certain website functions may rely on external service providers. These providers may have their own terms, requirements, and privacy practices. Elyzore’s use of these services does not change the policies explained on this website.

Events Outside Our Reasonable Control

Certain events may affect website operation, order processing, or delivery even when we are taking reasonable steps to provide our services. These may include severe weather, transportation problems, carrier interruptions, technical failures, internet issues, or other circumstances that are outside our reasonable control. Where such an event affects your order, we will provide assistance that is reasonably available to us.

Changes to These Terms

Elyzore may update these Terms & Conditions when our website, products, services, policies, or business practices change. When we make an update, we will change the Last Updated date shown at the top of this page. The updated terms will apply from the date they are posted, subject to applicable law.

Contact Elyzore

If you have questions about these Terms & Conditions, your order, payment, cancellation, shipping, tracking, returns, refunds, or any other issue, please Contact Us by email or phone. When contacting us about an order, please include your order number and explain the issue clearly so our support team can assist you.

Contact Information

• Business Name: Elyzore
• Business Hours: Monday to Friday, 10:00 AM to 5:00 PM
• Time Zone: Eastern Time (GMT-04:00)
• Phone: +1 (803) 303-4387
• Email: support@elyzore.com
• Business Address: 30 Broad St, 14th Floor, New York, NY 10004, USA