Contact Us
Need help with an Elyzore order, product, payment, shipping, return, or another question? You can reach our support team by email or phone during our business hours.
We are here to help you with questions before placing an order and provide support after your purchase.
How to Reach Elyzore
You can contact us using the following details:
Time Zone: Eastern Time (ET)
Our online store is available for browsing and ordering at any time. Customer support is available during the business hours listed above.
Send Us a Message
Fill in the form and our support team will reply by email during business hours (Monday to Friday, 10:00 AM to 5:00 PM ET). For order questions, please include your order number.
What You Can Contact Us About
Our support team can assist with questions such as:
- Product information
- Order status and updates
- Shipping and delivery
- Order tracking
- Payment and checkout questions
- Returns and refunds
- Exchanges
- Damaged, defective, or incorrect items
- Order cancellation requests
- Changes to order or shipping information
- General questions about your purchase
If you are contacting us about an existing order, please provide your order number so we can identify the correct order and review the details.
Order Support
For questions about an order you have already placed, please email us at support@elyzore.store or call +1 (315) 202-9433.
When contacting us, please include your order number and explain what you need help with. If your request is about a damaged, defective, or incorrect item, you may also need to provide clear photos so we can review the issue.
For shipping questions, you can also check your tracking information through the Order Tracking link in the website footer or by using the tracking ID provided for your shipment.
Order Cancellation
You can request cancellation within 24 hours of placing your order. Please contact us as soon as possible and include your order number. After the 24-hour period has passed, the normal cancellation option is no longer available. If you later receive the order and want to return it, you may use the return process if the order meets the requirements in our Return & Refund Policy.
Returns, Refunds, and Exchanges
If you need to return an item, please contact us before sending the package back. We will provide the return instructions for your order. For an approved return, we will send you a return shipping label by email when applicable. You can print the label and securely attach it to your parcel before sending it according to our instructions.
For complete information about eligibility, return requests, return shipping, refunds, and exchanges, please review our Return & Refund Policy.
Shipping and Delivery Questions
If you have a question about delivery, we can help you understand your order's shipping status and tracking information.
Elyzore uses USPS and FedEx for shipments. Our standard processing time is 1 to 3 business days, followed by an estimated transit time of 3 to 7 business days.
For more information about shipping charges, processing, delivery estimates, tracking, and possible delivery delays, please review our Shipping Policy.
Payment Questions
If you experience a problem while placing an order, such as a declined payment, a pending payment, or another checkout issue, please contact us with the details.
All order amounts are displayed in USD. For information about the payment methods we accept and how payments are handled, please review our Payment Policy.
Please do not send your full card number, security code, password, or other sensitive payment information by email or phone.
Information to Include in Your Message
Providing the right information can help us understand your request more quickly.
For an order-related question, please include:
- Your name
- Order number
- Email address used for the order
- A clear description of your question or issue
- Photos, if they are relevant to the problem
You do not need to send sensitive payment information when contacting our support team.
Business Address
Our official business address is:
Elyzore1270 5th Ave
New York, NY 10029
USA
Contact Us by Email or Phone
For customer support, please contact Elyzore using the details below:
Email: support@elyzore.store
Phone: +1 (315) 202-9433
Business Hours: Monday to Friday, 10:00 AM to 5:00 PM
Time Zone: Eastern Time (ET)
If your question is related to an order, having your order number ready will help us assist you with the correct order details.
Contact Information
Time Zone: Eastern Time (ET)