What does Elyzore sell?

Elyzore is an online fashion and accessories store. Our products mainly include handbags and related accessories. Product details, available options, and pricing are shown on the relevant product page.

What currency are Elyzore prices shown in?

All prices and order amounts on our website are displayed in USD (United States Dollars). The total amount due will be shown before you complete your payment.

How long does Elyzore need to prepare an order?

Our normal processing time is 1 to 3 business days after payment has been confirmed.

Processing time means the time Elyzore needs to prepare, check, package, and get your order ready before handing it to the shipping carrier. This is separate from the time the package spends in transit.

What time is the daily order cut-off?

Our order cut-off time is 2:00 PM Eastern Time, Monday through Friday.

Orders received before the cut-off are generally considered for processing that business day. This does not mean the order will ship on the same day.

Orders placed after 2:00 PM are generally handled as part of the next business day. Orders placed on weekends or holidays generally begin processing on the next business day.

How long does delivery usually take?

After your order has been processed and handed to the carrier, the estimated transit time is 3 to 7 business days. Transit time means the estimated period the package spends traveling after Elyzore gives it to the shipping carrier. The estimated total delivery time is therefore 4 to 10 business days, including processing and transit. 

Which shipping companies does Elyzore use?

We ship orders through USPS and FedEx. The carrier used for your shipment may depend on the shipping arrangements for your order.

How much does shipping cost?

Elyzore charges a flat shipping fee of $8 USD per order. The applicable shipping charge is also shown during checkout before you complete your purchase.

Can I track my order?

Yes. Once your order has been shipped and tracking information is available, you can follow its progress using the tracking details provided for your shipment. You can also use the Order Tracking link in the website footer or enter the tracking ID with the applicable carrier.

What should I do if my delivery is taking longer than expected?

First, check your tracking information for the latest shipment update. Delivery can sometimes take longer than the estimated timeframe because of weather, holidays, transportation problems, carrier delays, delivery interruptions, incorrect address information, or other circumstances outside Elyzore’s control. If you need help with a delayed shipment, contact us by email or phone and provide your order number and tracking information.

What happens if I enter the wrong shipping address?

Please contact us by email or phone number as soon as you notice an incorrect address. We can try to help if the order has not yet been processed or handed to the carrier, but an address change cannot always be made after processing or shipment has started.

Customers are responsible for providing complete and accurate delivery information. Elyzore cannot be responsible for delivery problems caused by incorrect or incomplete information supplied with the order.

Can I cancel my order?

You can request cancellation within 24 hours of placing your order. Please contact us as soon as possible and include your order number. After the 24-hour period has passed, the normal cancellation option is no longer available. If you later receive the order and want to return it, you may use the return process if the order meets the requirements in our Return & Refund Policy.

How long do I have to return an item?

Return request must be made within 30 days of delivery. The item must meet the conditions explained in our Return & Refund Policy, including the required condition and other return requirements.

Can I return an item if there is nothing wrong with it?

Yes. Eligible non-defective returns may be accepted within the 30-day return period, provided the item meets the return conditions. For an eligible return that is not due to a damaged, defective, or incorrect item, the customer is responsible for the applicable return shipping cost.

Is there a restocking fee?

No. Elyzore charges $0 restocking fee on approved returns.

What if my item arrives damaged?

Contact us as soon as possible if your order arrives damaged. Please provide your order number and clear photos showing the condition of the item. Photos of the packaging may also be helpful when the package itself shows signs of damage.

What if I receive the wrong item?

If the product you receive does not match what you ordered, contact our support team with your order number and clear photos of the item you received. We will review the information and provide the appropriate return instructions if the item is confirmed to be incorrect.

Do I have to pay for return shipping?

Return shipping depends on the reason for the return. If the item is damaged, defective, or incorrect, please contact us by email first so we can review the issue and provide the appropriate instructions. For an eligible non-defective return, the customer is responsible for the return shipping cost.

Do you charge a fee for returning an item?

Elyzore does not charge a restocking fee for approved returns. Any return shipping cost depends on the reason for the return and the applicable return instructions.

How long does a refund take?

Our refund processing time is up to 10 business days after the return has been approved. After Elyzore processes the refund, your bank or payment provider may need additional time before the funds appear in your account. 

Where will my refund be sent?

Approved refunds are issued to the original payment method used for the order.

What if I have not received my refund?

If the stated refund processing period has passed and you still do not see the funds, please contact us by email or phone with your order number and return details. We can review the status of the refund and help you understand the next steps.

Can I exchange an item?

You can contact us about an exchange request. Exchange availability depends on the product and the circumstances of the request. If an exchange cannot be completed, an eligible return may instead be handled according to our Return & Refund Policy.

Which payment methods can I use?

All payments are processed securely by PayPal. You can pay with your PayPal account, or by credit or debit card (Visa, Mastercard, American Express and Discover) processed by PayPal. We do not currently offer Buy Now, Pay Later options. 

What happens after I pay for my order?

After your payment is successfully completed and the order is placed, you will receive an order confirmation by email. Elyzore then prepares the order for shipment according to the normal processing schedule.

What if my payment does not go through?

If your payment is declined or does not complete, check that your payment information is correct and try again using an available payment method. If you believe you were charged but did not receive an order confirmation, contact our customer support with the relevant order or payment details so we can check what happened.

Is my payment information secure?

Payment transactions are handled through the payment services used on our website. Elyzore does not ask customers to send complete card details or other sensitive payment credentials through email or phone. For more information about how payment information and other personal data are handled, please review our Privacy Policy and Payment Policy.

What information does Elyzore collect?

Depending on how you use our website, we may collect information such as your name, email address, phone number, billing and shipping details, order information, payment-related transaction details, and certain technical information about your website use. We may also use cookies and similar technologies to support website functions, understand website activity, maintain security, and improve how the website works.

Why does Elyzore use my information?

We use information when needed to process orders, arrange shipping, provide customer support, handle returns and refunds, process payments, maintain website security, understand website activity, and meet applicable legal requirements. More information about data collection, cookies, analytics, service providers, and your privacy choices is available in our Privacy Policy.

Does Elyzore share customer information?

We may share necessary information with service providers that help us operate the website and complete your order. For example, information needed to deliver an order may be provided to USPS or FedEx, and payment-related information may be handled through the payment services used for your transaction. We do not ask customers to provide unnecessary sensitive information when contacting support.

When can I contact Elyzore customer support?

Our customer support team is available Monday to Friday, 10:00 AM to 5:00 PM Eastern Time (ET). You can contact us by email at support@elyzore.store or by phone at +1 (315) 202-9433.

What should I include when contacting support?

For an order-related question, please provide your name, order number, email address used for the purchase, and a clear explanation of what you need help with. If your issue involves a damaged, defective, or incorrect item, include clear photos where possible. This gives our team the information needed to review the issue and provide the correct instructions.

Where is Elyzore located?

Elyzore’s business address is: 1270 5th Ave, New York, NY 10029, USA.

Where can I find more information about Elyzore’s policies?

You can review our Payment Policy, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions for complete information about how our website, orders, payments, shipping, returns, and customer information are handled.