Tracking information may not appear immediately after dispatch — the carrier needs time to receive, scan and update the shipment in its system. If it still shows nothing after 10 business days, please contact us with your order number.
Where is my order?
What each stage means
Order received
We receive your order after checkout is completed and the payment is confirmed.
Processing
We prepare and package your items. This takes 1 to 3 business days.
Handed to carrier
Your parcel is given to USPS and FedEx. Tracking may take a little time to activate.
In transit
Estimated 3 to 7 business days until delivery — 4 to 10 business days in total.
If your tracking has not updated
A delay does not automatically mean that your package has been lost. If your package has passed the expected delivery period, or the tracking status looks unusual, please Contact Us by email or phone with your order number and tracking ID so our team can review the shipment details. Full details on delays, lost parcels and damaged packages are in our Shipping Policy.
Contact Elyzore
Business Name: Elyzore
Business Hours: Monday to Friday, 10:00 AM to 5:00 PM
Time Zone: Eastern Time (GMT-04:00)
Phone: +1 (803) 303-4387
Email: support@elyzore.com
Business Address: 30 Broad St, 14th Floor, New York, NY 10004, USA
You can also use our Contact Us page. When writing about an order, please include your order number.