Payment Policy

At Elyzore, we want the payment process to be clear, simple, and secure. This Payment Policy explains the payment methods available through our online store, how payments are processed, what happens when a payment fails, and what you can expect after completing your purchase.

All payments for orders placed through the Elyzore website are completed through the payment options available at checkout.

Accepted Payment Methods

Elyzore accepts several payment methods through WooPayments. The payment methods available to you will be displayed at checkout. Our accepted payment methods include:

Credit and Debit Cards

Customers can pay using the following card networks when available:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• UnionPay
• JCB

When paying by card, enter the required card information directly into the secure payment fields provided at checkout. Please make sure that the information entered is correct before submitting your payment.

Digital Wallets and Express Checkout

Elyzore also supports the following digital wallet payment methods when available:

• Apple Pay
• Google Pay

These options can allow eligible customers to complete their purchase using payment information already stored in their supported digital wallet. The availability of Apple Pay or Google Pay may depend on your device, browser, location, and other requirements set by the payment provider.

Buy Now, Pay Later (BNPL)

The following Buy Now, Pay Later payment options may be available at checkout:

• Klarna
• Afterpay
• Affirm

If you choose a Buy Now, Pay Later option, the payment arrangement is provided by the applicable payment provider. Any eligibility requirements, payment schedule, approval decision, fees, or other conditions are determined by that provider. Elyzore does not control or change the approval requirements of Klarna, Afterpay, or Affirm.

Payment Currency

All product prices and order totals on the Elyzore website are displayed in United States Dollars (USD) unless otherwise stated at checkout. Before completing your order, you will be able to review the applicable prices and the final amount payable in USD.

The amount shown at checkout may include the applicable product prices, shipping charges, taxes, and other charges that apply to your order. Please review the complete order total before confirming your purchase.

Currency Conversion

If your bank account or payment card uses a currency other than USD, your bank or payment provider may convert the USD amount into your local currency. The exchange rate used for the conversion is determined by your bank, card issuer, or payment provider. Your bank or payment provider may also apply a foreign transaction fee or currency conversion fee. These exchange rates and fees are not set by Elyzore.

How the Payment Process Works

When you place an order through Elyzore, the payment process generally follows these steps:

1. Add products to your cart. Select the products you want to purchase and add them to your shopping cart.
2. Proceed to checkout. Review the products in your cart and continue to the checkout page.
3. Enter your information. Provide the information requested during checkout, including your shipping and billing details. Please make sure your information is accurate so that your order can be processed correctly.
4. Review your order. Before making payment, carefully review the products selected, product quantities, shipping information, billing information, shipping charges where applicable, taxes or other applicable charges, and the final order total in USD.
5. Select a payment method. Choose one of the payment methods available to you at checkout. Not every payment method will necessarily be available to every customer. Available options can depend on factors such as location, currency, device, browser, and payment-provider requirements.
6. Complete the payment. Follow the instructions shown at checkout to complete your payment. Do not send payment card information, passwords, security codes, or other sensitive payment information to Elyzore by email, phone, or chat.
7. Payment confirmation. After your payment has been successfully completed and your order has been submitted, you will receive an order confirmation. Please review the confirmation to make sure the order details are correct.
8. Order processing. After the payment has been successfully completed and the order has been confirmed, we can begin processing your order. Our standard processing time is 1 to 3 business days.

Payment Authorization

A payment must be successfully authorized before we can process an order. Depending on the payment method you select, your payment may need to be approved or verified by your bank, card issuer, digital wallet, or payment provider. If the payment cannot be authorized, the order may not be completed. Elyzore does not control the approval decision made by your bank, card issuer, or third-party payment provider.

Payment Verification

In some cases, a payment provider, bank, or card issuer may require additional verification before a payment can be completed. This may include confirming information through your bank, card issuer, digital wallet, or payment provider. If additional verification is required, follow the instructions provided during checkout.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Incorrect payment information
• Incorrect billing information
• Insufficient available funds
• An expired card
• A card that does not allow the transaction
• A bank or card issuer declining the payment
• A payment provider declining the transaction
• A security or verification check that was not completed
• A temporary technical problem
• Restrictions related to the selected payment method

If your payment fails, please check your payment information and try again using the same or another available payment method. If the problem continues, contact your bank, card issuer, or payment provider for assistance. You can also contact Elyzore if you believe there is a problem with the checkout process.

Payment Pending

Some payment methods may take additional time to confirm. If your payment shows as pending, please allow the payment provider time to complete the transaction before attempting to pay again. If you make another payment while the first payment is still pending, there may be a risk of creating more than one payment attempt.

If you believe you have been charged but have not received an order confirmation, contact us before making another payment whenever possible.

Duplicate Charges

If you believe you were charged more than once for the same order, please contact our support team as soon as possible. Provide your order number and relevant payment information so we can review the issue. For your security, do not send your complete card number, card security code, account password, or other sensitive credentials by email.

Order Confirmation

After a successful order is placed, Elyzore will send an order confirmation to the email address provided during checkout. The confirmation may include information such as:

• Order number
• Products purchased
• Product quantities
• Shipping information
• Billing information
• Payment information or payment status
• Order total

Please review your confirmation carefully. If you notice an incorrect shipping address, product, quantity, or other order detail, contact us on our email or phone number as soon as possible.

Payment Security

Elyzore uses the payment systems available through our online checkout to process customer payments. Customers should complete payments only through the official Elyzore website checkout.

For your protection, never send your full card number, card security code, banking password, digital wallet password, account password, or one-time security code to us through email, chat, social media, or other direct messages. Elyzore will not ask you to send complete payment credentials through these communication channels.

Payment Information

Payment information is submitted through the payment process provided at checkout. Elyzore does not ask customers to send complete card details by email or other direct communication. If you receive a message asking you to provide sensitive payment information outside the official checkout process, do not provide the information. Contact us using the official contact details listed on our website if you are unsure about a payment request.

Refunds

If a refund is approved, it will be handled according to our Return & Refund Policy. Where applicable, refunds are generally issued to the original payment method used for the purchase. The time required for a refund to appear in your account can vary depending on the payment method, bank, card issuer, or payment provider.

Payment and Order Cancellation

Completing a payment does not guarantee that an order can be cancelled after it has entered processing or shipment. If you need to request an order cancellation, contact Elyzore as soon as possible with your order number. We will review the order status and let you know whether cancellation is still possible. If an order can no longer be cancelled, you may need to follow the applicable process under our Return & Refund Policy.

Taxes and Other Charges

The final amount payable is shown during checkout before you complete your purchase. Where applicable, taxes, shipping charges, or other charges may be added to the order total. Please review the final checkout amount before submitting your payment.

Payment Method Availability

Although Elyzore supports the payment methods listed in this policy, the exact payment options shown to a customer may vary. Availability can depend on factors such as customer location, currency, device, browser, payment provider requirements, eligibility for a specific payment method, and other checkout conditions. The payment methods displayed on the checkout page are the options currently available for your particular order.

Contact Us About a Payment Problem

If you have a question about a payment, believe you were charged incorrectly, or experience a problem while placing an order, please contact our support team at support@elyzore.com or +1 (803) 303-4387.

When contacting us about a payment or order, please provide your order number and a description of the issue. For your security, do not include your full card number, card security code, password, or other sensitive payment credentials in your message.

Policy Updates

Elyzore may update this Payment Policy when our payment options, checkout process, business practices, or other relevant information changes. Any updated version will be posted on this page with a revised Last Updated date. We encourage customers to review this page when placing an order if they have questions about available payment methods or the payment process.

Contact Information

• Business Name: Elyzore
• Business Hours: Monday to Friday, 10:00 AM to 5:00 PM
• Time Zone: Eastern Time (GMT-04:00)
• Phone: +1 (803) 303-4387
• Email: support@elyzore.com
• Business Address: 30 Broad St, 14th Floor, New York, NY 10004, USA