Return & Refund Policy

At Elyzore, we understand that sometimes you may need to return an order. This policy explains when a return can be requested, how to start the process, who pays the return shipping cost, and how approved refunds are handled.

Please contact us before sending any product back. Do not ship a return to the Elyzore business address unless our support team has provided return instructions.

Return Period

Elyzore accepts eligible return requests made within 30 days of receiving your order. The 30-day period starts when the order is delivered to you. If you want to return an item, please contact us within this period. A request made after 30 days may not qualify for a return.

Contacting us before sending the product back is important because our team needs to review the request and provide the correct return instructions.

Basic Return Conditions

For a return to be considered, the product should generally:

• Be unused
• Remain in its original condition
• Include the original packaging where applicable
• Be connected to the order being returned
• Be requested within the 30-day return period

A product that has been significantly used, changed, damaged through improper handling, or returned in a condition that does not meet these requirements may not qualify for a refund. All approved returns are subject to review after they are received.

How to Start a Return

To request a return, email support@elyzore.com with the following information:

• Your order number
• The reason you want to return the item
• A short explanation of the issue, if there is a problem with the product

If the product arrived damaged, defective, or different from what you ordered, please include clear photographs of the item. Photos can help our team understand the issue before we provide return instructions.

Return request process

1. Email us at support@elyzore.com with your order number and the reason for your return.
2. If the item arrived damaged, defective, or incorrect, include clear photos of the item and packaging.
3. Wait for our return instructions and approval before sending the item back.
4. For damaged, defective or incorrect items, we will email you a free return shipping label. Print the label, securely attach it to your parcel and drop it off at the designated carrier.
5. For non-defective returns, you will be responsible for purchasing your own shipping label from a carrier of your choice (such as USPS or FedEx). Please mail the package to the exact return address provided in our return instructions email. We highly recommend using a trackable shipping service.
6. Once we receive and inspect the returned item, we will process your refund according to this policy.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a product defect, or contains an item that is different from what you ordered, please Contact Us. When reporting the problem, please provide:

• Your order number
• A description of what went wrong
• Clear photographs of the product
• Photographs of the packaging if it was damaged during delivery

Our team will review the information and explain the next steps. If the issue is confirmed as an eligible damaged, defective, or incorrect item, Elyzore will handle the return according to the applicable return instructions.

Please do not repair, alter, modify, or attempt to fix a defective or damaged product before contacting us. Changing the product may affect our ability to properly review the original issue.

Returns for Other Reasons

Elyzore also accepts eligible returns when the product is not defective, such as when a customer changes their mind. These returns must still meet the 30-day return period and the product condition requirements in this policy.

For an eligible non-defective return, the customer is responsible for the return shipping cost. The item should be unused and returned in its original condition with its original packaging where applicable.

Return Shipping Costs

Who pays the return shipping cost depends on the reason for the return.

Damaged, defective, or incorrect item

If you receive a damaged or defective item, or Elyzore sends the wrong product, please contact us before returning it. Elyzore will cover the return shipping cost for these items and provide a free return shipping label. After reviewing the issue, we will provide the applicable return instructions for an approved return.

Non-defective return

If you are returning an eligible product for another reason, such as a change of mind, you are responsible for the return shipping cost.

Return Review

When Elyzore receives a returned product, our team will review its condition. We may check whether:

• The returned product matches the order
• The item remains in an acceptable condition
• The return was requested within the required period
• The product meets the conditions stated in this policy
• The reported issue matches the condition of the returned product

A refund is not automatically issued simply because a package has been returned. The return must first meet the applicable requirements.

Restocking Fee

Elyzore does not charge a restocking fee for approved returns. Restocking fee: $0. For eligible non-defective returns, the customer has to pay the return shipping cost.

Refund Process

• If your return is approved after review, the refund will be issued to the original payment method used for the purchase.
• Our refund processing time is up to 10 business days after the return has been approved.
• This processing period refers to the time Elyzore needs to process the approved refund. It does not necessarily mean the money will appear in your account on the same day.
• After Elyzore processes the refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account.

If Your Refund Has Not Arrived

If your return has been approved and you have waited through the stated refund processing period but still do not see the refund, please Contact Us by email or phone. Please provide your order number, return details, and refund information if available. We will review the status of the refund and help you determine the next step.

Returns That May Not Qualify

A return may not be approved when the applicable requirements are not met. Examples include:

• The return request is made more than 30 days after delivery
• The product has been significantly used
• The product has been altered or modified
• The product was damaged after delivery because of improper handling
• The returned item does not match the item connected to the order
• The product does not meet the condition requirements
• The return was sent without following the instructions provided by Elyzore

These examples do not replace the full requirements in this policy. Each return is reviewed based on the circumstances and information provided.

Exchanges

If you want a different product instead of the item you received, please Contact Us before returning your order. An exchange may depend on product availability and whether the returned item meets the applicable return requirements. If an exchange cannot be arranged, an eligible return may instead be handled through the refund process described in this policy.

Order Cancellation

If you change your mind shortly after placing an order, you may request cancellation within 24 hours of placing the order. Please Contact Us by email or phone as soon as possible and provide your order number. We will check the order status and process the cancellation request when it falls within the applicable 24-hour period.

After the 24-hour cancellation period has passed, the normal cancellation process is no longer available. If you no longer want the order, you may use the applicable return process after receiving the package, subject to this Return & Refund Policy.

Important Return Instructions

Please keep the product and its packaging safe until your return request has been reviewed. Our support team will provide the return instructions that apply to your request. Sending an item without contacting us first may delay the review of your return.

Contact Elyzore

For questions about returns, refunds, exchanges or order issues, please contact our customer support.

Contact Information

• Business Name: Elyzore
• Business Hours: Monday to Friday, 10:00 AM to 5:00 PM
• Time Zone: Eastern Time (GMT-04:00)
• Phone: +1 (803) 303-4387
• Email: support@elyzore.com
• Business Address: 30 Broad St, 14th Floor, New York, NY 10004, USA