Shipping Policy
At Elyzore, we want you to have a clear idea of what happens after you place an order. This Shipping Policy explains our shipping charge, order cut-off time, processing period, delivery time, tracking process, and what to do if you face a shipping problem.
1. Shipping Fee
$8.00 USD per order (one flat fee, added at checkout before you pay)
The $8 shipping charge is added to your order and shown during checkout before you complete your purchase. All product prices, shipping charges, and other order amounts on our website are displayed in USD.
2. When We Start Processing Your Order
Your order enters our processing process after your payment has been successfully confirmed. Before the order is shipped, we need time to review the order details, prepare the items, package the order, and get the shipment ready for the carrier.
Our normal processing time is 1 to 3 business days.
Processing time means the time Elyzore needs to prepare your order before handing the package to USPS or FedEx. It does not include the time the package spends travelling to you.
3. Order Cut-Off Time
Our daily order cut-off time is 2:00 PM Eastern Time, Monday through Friday.
The cut-off time determines when we consider an order for the current business day’s processing.
Orders placed before 2:00 PM
Orders placed before 2:00 PM Eastern Time on a business day will generally be considered for processing on that business day after successful payment confirmation.
This does not mean the order will be shipped on the same day. The normal processing period of 1 to 3 business days still applies.
Orders placed after 2:00 PM
Orders placed after 2:00 PM Eastern Time will generally be treated as received on the next business day for processing purposes.
For example, if you place an order after 2:00 PM on Monday, processing will generally begin on Tuesday.
Weekend and holiday orders
Orders placed on Saturday, Sunday, or a holiday will generally begin processing on the next business day.
Our regular business hours are:
Monday to Friday
10:00 AM to 5:00 PM
Eastern Time (ET)
4. What Happens During Processing
Once your payment has been confirmed, the order goes through our preparation process.
The general process is:
- Order received: We receive your order after checkout is completed.
- Payment confirmation: The payment is confirmed through the available payment system.
- Order preparation: We prepare the items included in your order.
- Packaging: Your items are packed for shipment.
- Shipment handover: The completed package is handed to USPS or FedEx.
- Tracking: When tracking is available, shipment information is provided so you can follow the package. Or you can also check our Track Your Order option.
The time required for this process is included in the 1 to 3 business days processing period.
5. Shipping Carriers
USPS and FedEx. The carrier used may depend on the shipment and delivery details.
Elyzore ships orders through USPS and FedEx. The carrier used for your order may depend on the shipment and delivery details.
After your package is handed to the carrier, the carrier takes responsibility for moving the package through its delivery network.
6. Transit Time
After your order has been processed and handed to USPS or FedEx, the package enters transit.
Our estimated transit time is 3 to 7 business days.
Transit time means the estimated time your package travels after Elyzore hands it to the shipping carrier. Transit time is separate from processing time.
The carrier may need some time to scan and register the shipment after receiving the package. This is why tracking information may not show movement immediately after dispatch.
7. Total Estimated Delivery Time
The normal estimated delivery period is 4 to 10 business days.
This estimate is made up of:
- Processing time: 1 to 3 business days
- Transit time: 3 to 7 business days
The processing period happens first. Transit begins after the package has been handed to USPS or FedEx.
8. Shipping and Delivery Delays
Although we work to process orders within our stated timeframe, delivery may sometimes take longer than expected.
Possible reasons include:
- Severe weather
- Public holidays
- Transportation problems
- Carrier delays
- Delivery interruptions
- Incorrect or incomplete shipping information
- Other circumstances outside Elyzore’s direct control
A delay does not automatically mean that your package has been lost. If your package has passed the expected delivery period, please Contact Us by email or phone. Include your order number and tracking information so our team can review the shipment details.
9. Tracking Your Order
After your order has been dispatched, tracking information will be provided when tracking is available.
You can follow your shipment in either of these ways:
- Use the Track Your Orderlink in the footer.
- Use the tracking ID provided for your shipment with the applicable carrier, USPS or FedEx.
Tracking information may not appear immediately after dispatch. The carrier may need time to receive, scan, and update the shipment in its tracking system. If your tracking information has not updated right away, please allow some time for the carrier’s system to show the latest information.
10. Incorrect Shipping Information
Please carefully review your shipping information before placing your order. Make sure your address includes all information needed for delivery, such as:
- Full name
- Street address
- Apartment, unit, or suite number when applicable
- City
- State
- ZIP code
- Phone number, when requested
If you notice an error after placing your order, Contact Us by email or phone as soon as possible.
We will check whether the shipping information can still be changed. However, we cannot guarantee that a change will be possible once the order has entered processing or has already been handed to USPS or FedEx.
Elyzore is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided during checkout.
11. Lost or Missing Packages
If your package has not arrived within the estimated delivery period, first check the tracking information provided for your shipment.
If the tracking information shows an unusual status, has not been updated for an extended period, or you believe the package may be missing, please Contact Us by email or phone.
Please provide:
- Your order number
- Tracking ID, if available
- Any relevant delivery information
We will review the available shipment details and help you with the next steps.
A package that is delayed or has not received a recent tracking update is not automatically considered lost.
12. Damaged Packages
If your package arrives damaged or the product inside appears to have been damaged during delivery, please Contact our customer support as soon as possible.
Tell us your order number and explain the problem clearly. We may ask for photographs or other information if needed to review the condition of the package or product.
For information about returns or refunds related to a damaged item, please check our Return & Refund Policy in detail.
13. Changes to Shipping Information After Ordering
If you need to correct or change your shipping information after placing an order, Contact Us by email or phone so we can check the status of your order and see whether the requested change can still be made.
Once an order has been processed or handed to USPS or FedEx, we may not be able to change the shipping information.
For information about cancelling an order, please review our Terms & Conditions and Payment Policy.
14. Shipping and Returns
Shipping information explains how your order is prepared and delivered. It does not change the rules that apply to returns or refunds. If you need to return an item or request a refund, please check our Return & Refund Policy in detail for the applicable process and requirements.
15. Contact Elyzore
If you need help with shipping, order processing, delivery, tracking, an incorrect address, or a shipment that has not arrived, please Contact our customer support.
Time Zone: Eastern Time (ET)